Be Wherever Your Customers Are

In today's e-Commerce environment, having an online website is not enough to garner new customers or keep existing ones engaged. The Krossroads Platform enables you to orchestrate an Omnichannel strategy and maintain a presence across the channels that your customers are likely to do their online shopping.

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FAQ

Frequently Asked Questions


Got a question? We've got answers. If you have some other questions, please don't hesitate to contact us.

Do you support multiple stores?

Yes indeed! Each company account can setup multiple stores whereby each store has its own inventory and employees. Furthermore, you can setup virtual stores for special purposes such as B2B customers, Popup Stores, Mobile Stores, Conference booths etc.

What payment methods are supported?

You are free to use any of the payment methods supported by the target channel e.g. If you have a Shopify, BigCommerce, Magento, Amazon, etc store, you can use any payment method that is supported by the respective platform. For the Mobile POS solution, we support a wide range of payment options including Stripe, Square, PayPal, Google Pay, Apple Pay, etc. If need be, we can do custom integrations for payment methods not currently supported by the Krossroads Platform.

How frequently is data synchronized?

Changes originating from the reference system e.g. inventory updates, price changes, new products, etc are relayed to the connected peer systems immediately after they are saved on the reference system. Changes originating from peer systems such as new orders are relayed to the reference system immediately after they occur on the peer system.

How does the reference catalog work?

Our reference catalog contains information on millions of products including books, fast moving consumer goods (FMCG), consumer electronics, hobby products etc. By matching your price list from your POS with information in our catalog, we are able to automatically build storefronts for your products. This saves a considerable amount of time that would otherwise be spent acquiring and maintaining a product catalog.

Can I use my Android/iOS device with the Mobile POS?

The Mobile POS can be installed on Android devices running Android OS 4.4 and above or any iOS device running iOS 10 and above. Some features such as barcode scanning, payment card processing, geo-fencing etc depend on the features on the device. The Mobile POS also requires the device to have an active internet connection.

What if my system is not currently supported?

We are always adding new integrations for systems that are not currently supported by the Krossroads Platform. If your current system is not listed, please contact us to discuss potentially adding an integration for it.